PRIVACY NOTICE

I.Privacy Policy

 

We, Delcol Malaysia, also known as Delcol Industries (M) Sdn Bhd respect the privacy of individuals with regard to personal data and are committed to protecting the privacy of our users, and strive to provide a safe, secure user experience. This privacy policy is formulated in accordance with the Personal Data Protection Act 2010 (“Act”), which describes how your information (“Personal Data”) is collected and used and your choices with respect to your Personal Data. For absolute clarity, any reference to “we”, “our” or “us” in this Privacy Policy shall include any member of Delcol Industries (M) Sdn Bhd. The following discloses our information gathering and dissemination practices for the Delcol website (“Website”) and if relevant, for the use of, or subscription to, or purchase of any products and/or services offered by Delcol Industries (M) Sdn Bhd.

 

II.Information Collected by Delcol Industries (M) Sdn Bhd

 

Our website servers do not automatically recognise specific information about individual users on our websites. In addition, our servers do not automatically record information regarding a user’s e-mail address unless the user supplies it.

 

We collect information about users during the registration process for certain parts of our site; through their participation in certain activities, including contests, forums, and polls, and through the use of cookies. When you request pages from our server, it automatically collects some information about your preferences, including your internet protocol (“IP”) address. We use this to help diagnose problems with our server, and to administer our websites.

 

The user-supplied information collected through the registration process, surveys, contest entry forms, polls or other similar vehicles, is used to improve the content of our site, or used for our marketing purposes. It is not shared with other organisations for commercial purposes unless specifically stated herein.

 

III.Purpose of Personal Data Collected

 

The Personal Data that you provide to us voluntarily on our websites and the other related channels may be processed for the following purposes (collectively, “Purposes”):

 

• to manage, verify and complete transactions with you;

• to manage and verify your membership for our customer loyalty scheme (where applicable);

• to direct market our products and/or services to you;

• to understand and analyse our sales, and your needs and preferences;

• to develop, enhance, market and provide products and services to meet your needs;

• to enable you to participate in promotions and contests;

• to process exchanges or product returns;

• to improve our services;

• to respond to your requests or complaints;

• to send you updates on products, news and event updates, rewards and promotions, special privileges and initiatives offered by Delcol Industries (M) Sdn Bhd;

• to process your payment transactions, including but without limitation to, credit control services; and

• to comply with any regulatory, statutory or legal obligation imposed on us by any relevant authority.

 

Although the precise details of the Personal Data collected will vary according to the specific purpose (such as contests, forums, surveys etc) and whether it is via online channels or otherwise, we may typically collect the following Personal Data from in relation to you:

 

• Name;

• Phone number(s);

• Email address;

 

IV.Use and Disclosure

 

We may disclose your Personal Data within Delcol Industries (M) Sdn Bhd for the Purposes set forth hereinabove in accordance with the terms and conditions set out herein.

 

We are responsible for the Personal Data under our control, including Personal Data disclosed by us to a Vendor (often referred to as the data processor). “Vendor” in this Privacy Policy means, in relation to Personal Data, any person or entity (other than our own employee) who processes the Personal Data on behalf of us.

 

“Processing” in relation to Personal Data means, for example, obtaining, recording, holding or using the Personal Data in carrying out any operation or set of operations on the Personal Data including organisation, compilation, retrieval and/or disclosure of the Personal Data for verification purposes. We take every measure to provide a comparable level of protection for Personal Data should the information be processed by a Vendor.

 

We use and disclose aggregated non-personally identifying information collected through this Website as part of our organisation’s process of constantly improving this Website, and the products and services offered by Delcol Industries (M) Sdn Bhd.

 

V.Impact of Non Provision of Personal Data

 

Please note that in the event that sufficient Personal Data is not supplied, or is not satisfactory to us, then your application or request for any of the above Purposes may not be accepted or acted upon or your request to browse some information on this Website, or the use of, or subscription to, or purchase of any products and/or services offered by Delcol Industries (M) Sdn Bhd may be denied or affected.

 

VI.Storage and Retention of Personal Data

 

Your Personal Data shall be stored either in hard copies in our offices or in servers located in Malaysia. It may be necessary to transfer your Personal Information to third party services providers based / located outside Malaysia. By continuing usage of the Website, products and/or services of Delcol Industries (M) Sdn Bhd, you hereby consent to such transfer.

 

Any Personal Data supplied by you will be retained by us as long as necessary for the fulfilment of the Purposes stated in paragraph two (2) above or to satisfy required legal regulations, accounting requirements or to protect our interests.

 

Save and except as provided in paragraph fifteen (15) hereof, we do not offer any online facilities for you to delete your Personal Data held by us.

 

VII.How Email, Live Chat, WhatsApp and ‘Contact Us’ messages Are Being Handled

 

We may preserve the content of any email, live chat, WhatsApp or “Contact Us” or other electronic message that we receive. Any Personal Data contained in those messages will only be used or disclosed in ways set out in this Privacy Policy.

 

The message content may be monitored by our service providers or employees for purposes including but not limited to compliance, auditing and maintenance or where email abuse is suspected. Replies on live chat and WhatsApp will only apply for normal working hours only.

 

VIII.Communication or Utilisation Data

 

Through your use of telecommunications services to access this Website and/or any other sites operated and/or managed by Delcol Industries (M) Sdn Bhd, your communications data (e.g. IP address) or utilisation data (e.g. information on the beginning, end and extent of each access, and information on the telecommunications services you accessed) are technically generated and could conceivably relate to Personal Data.

 

To the extent that there is a compelling necessity, the collection, processing and use of your communications or utilisation data will occur and will be performed in accordance with the applicable data privacy protection legal framework.

 

IX.Automatic Collection of Non-Personal Data

 

When you access this Website and/or use of any product / services offered by Delcol Industries (M) Sdn Bhd, we may automatically (i.e. not by registration) collect non-personal data (e.g. type of Internet browser and operating system used,domain name of the website from which you came, number of visits, average time spent on the site, pages viewed).

 

We may use this non-personal data and share it within Delcol Industries (M) Sdn Bhd to monitor the attractiveness of this Website and improve performance and/or content.

 

For example, we may collect:

 

1. Device information — such as your hardware model, IP address, other unique device identifiers, operating system version, browser type and settings, such as language and available font settings, and settings of the device you use to access our Website.

 

1. Usage information — such as information about your usage of the Website, products and/or services offered by Delcol Industries (M) Sdn Bhd , the time and duration of your usage and other information about your interaction with content offered by Delcol Industries (M) Sdn Bhd, and any information stored using cookies, mobile ad identifiers, and similar technologies that we have set on your device. For detailed information about our use of cookies, web beacons, and other technologies, see Online Tracking and Advertising in paragraph nine (9) below.

 

1. Location information — such as your computer’s IP address, your mobile device’s global positioning system (GPS) signal or information about nearby WiFi access points and cell towers that may be transmitted to us when you use certain Services.

 

X.Online Tracking and Advertising

 

How We Use Cookies, Web Beacons, and Similar Technologies and How to Disable These Technologies We, and any third parties duly appointed / authorised by us to provide content, advertising, or functionality or measure and analyse advertisement performance on our Website (collectively, “Authorised Third Parties”), may use cookies, web beacons, mobile advertising identifiers, and similar technologies to facilitate administration and navigation, to better understand and improve our Website, to determine and/or improve the advertising shown to you here or within the online sites operated and/or managed by Delcol Industries (M) Sdn Bhd, and to provide you with a customised online experience.

 

1. Cookies

 

Cookies are small files that are placed on your computer when you visit the Website. Cookies may be used to store a unique identification number tied to your computer or device so that you can be recognised as the same user across one or more browsing sessions, and across one or more sites. Cookies serve many useful purposes. For example:

 

Cookies can remember your sign-in credentials so you do not have to enter those credentials each time you visit a Website.

 

Cookies can help us and the Authorised Third Parties understand which parts of our Website are the most popular because they help us see which pages and features users access and how much time they spend on the pages. By studying this kind of information, we are better able to adapt our Website and provide you with a better experience.

 

Cookies help us and the Authorised Third Parties understand which advertisements you have seen so that you do not receive the same advertisement each time you visit our Website.

 

Most browsers accept cookies automatically but can be configured not to do so or to notify the user when a cookie is being sent. If you wish to disable cookies, refer to your browser help menu to learn how to disable cookies. If you disable browser cookies or flash cookies, it may interfere with the proper functioning of our Website.

 

1. Local Storage & Other Tracking Technologies

 

We, along with third parties, may use other kinds of technologies, such as Local Shared Objects (also referred to as “Flash cookies”) and Hypertext Mark-up Language revision 5 (HTML5) local storage, in connection with our Website. We also may use unique identifiers associated with your device, such as mobile advertising identifiers. These technologies are similar to the cookies discussed above in that they are stored on your device and can be used to store certain information about your activities and preferences. However, these technologies may make use of different parts of your device from standard cookies, and so you might not be able to control them using standard browser tools and settings. For HTML5 local storage, the method for disabling HTML5 will vary depending on your browser. For Flash cookies, information about disabling or deleting information contained in Flash cookies can be found here.

 

1. Additional Choices with Respect to Targeted Advertising

 

As described above, we and the Authorised Third Parties may use cookies and other tracking technologies to facilitate serving relevant advertisements to you. For example, these technologies help us determine whether you have seen a particular advertisement before, tailor advertisements to you if you have visited our Website before, and avoid sending you duplicate advertisements. You can learn more about certain types of targeted advertising by visiting our Audience Interest Marketing (AIM) page.

 

Due to differences between using apps and websites on mobile devices, you may need to take additional steps to disable tracking technologies in mobile applications. Many mobile devices allow you to opt-out of targeted advertising for mobile applications using the settings within the mobile application or your mobile device. For more information, please check your mobile settings. You also may uninstall our applications using the standard uninstall process available on your mobile device or app marketplace.

 

XI.Confidentiality

 

Personal Data held by us will be kept confidential in accordance with this Privacy Policy pursuant to any applicable law that may from time to time be in force.

 

Any questions, comments, suggestions or information other than Personal Data sent or posted to this Website, or any part of the this Website by users will be deemed voluntarily provided to us on a non-confidential and non-proprietary basis.

 

We reserve the right to use, reproduce, disclose, transmit, publish, broadcast and/or post elsewhere such information freely without further reference to you.

 

XII.Security

 

This Website has security measures in place to protect the loss, misuse and alteration of the information under our control. When a user is asked to provide his / her credit card information, we provide a secure environment through our partners’ systems (using industry standard SSL or SET protocols) for this purpose.

 

For the internet, unfortunately, no data transmission over the internet can be guaranteed as completely secure. So, while we strive to protect such Personal Data, we cannot ensure or warrant the security of any Personal Data transmitted to us and individuals do so at their own risk. Once any Personal Data comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.

 

A username and password may be essential for you to use some sections of this Website. For your own protection, we require you to keep these confidential and to change your password regularly (if required).

 

XIII.Links

 

This Website contains links to other sites. We are not responsible for the privacy practices or the content of such sites. We have established relationships with advertisers and/or business partners but such relationships are generally technical in nature, or content collaborations. If any advertisers and/or business partners has access to any information entered by users in our database, this fact shall be disclosed to the user upon initiating the registration process. Users who do not wish their information to be shared by anyone other than the Website may then opt out of completing the registration.

 

XIV.Right of Access to Personal Data

 

Under the Act, you have the right of access to your Personal Data held by us on payment of a prescribed fee and to request correction of the Personal Data that is inaccurate, incomplete, misleading or not up-to-date. If you have any questions regarding this Privacy Policy or if you wish to request access to your Personal Data or if you wish to correct your Personal Data or if you wish to withdraw your consent for future marketing communication, you may send your request in writing to:

 

XV.Address:

 

Delcol Industries (M) Sdn Bhd (407933-H) 

22, Jalan Kencana 20,Taman Kencana, Cheras,

56100, Kuala Lumpur.

 

or

 

Email us at enquiries@delcol.my

 

or

 

Call us at +603-4297 3388

 

XVI.Changes to Privacy Policy

 

We reserve the right to amend this Privacy Policy from time to time without prior notice. Any changes to the Privacy Policy will be uploaded onto our Website and therefore, we encourage you to check / visit the Website from time to time for any changes on a regular basis.